Privacy Policy

At Pacific Cookie Company, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, phone number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
Pacific Cookie Company will never disclose or send promotional information to recipient addresses. Furthermore, we will not send you any promotional notices unless you specifically ask us to.

How does Pacific Cookie Company protect customer information?


When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Plus, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide a quick shopping experience. Most on-line shopping carts use cookies. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. If you choose to disable cookies, our shopping cart will still function, but might be a little bit slower because the shopping cart needs to store your shopping information on the Pacific Cookie Company server as you shop, rather than on your own hard drive (which is faster to access).

Will Pacific Cookie Company disclose the information it collects to outside parties?

Pacific Cookie Company does not sell, trade, or rent your personal information to others. Pacific Cookie Company may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Pacific Cookie Company, our users, or others.

OTHER POLICIES OF SITE USE:

1. Electronic Communications
When you visit pacificcookie.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
2. Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pacific Cookie Company, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Pacific Cookie Company, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Pacific Cookie Company, Inc. or its software suppliers and protected by United States and international copyright laws.
3. License and site access
Pacific Cookie Company, Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the expressed written consent of Pacific Cookie Company, Inc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of Pacific Cookie Company, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of pacificcookie.com and our affiliates without the expressed written consent. You may not use any meta tags or any other "hidden text" utilizing Pacific Cookie Company, Inc. name without the expressed written consent of Pacific Cookie Company, Inc. Any unauthorized use terminates the permission or license granted by Pacific Cookie Company, Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pacific Cookie Company, Inc. so long as the link does not portray Pacific Cookie Company, Inc., or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pacific Cookie Company, Inc. logo or other proprietary graphic or trademark as part of the link without the expressed written permission.
4. Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use pacificcookie.com only with involvement of a parent or guardian. Pacific Cookie Company, Inc. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
5. Reviews, Comments, Communications, and other Content
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pacific Cookie Company, Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Pacific Cookie Company, Inc a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pacific Cookie Company, Inc. the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Pacific Cookie Company, Inc. for all claims resulting from content you supply. Pacific Cookie Company, Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Pacific Cookie Company, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.
6. Copyright Complaints
Pacific Cookie Company, Inc. and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact office@pacificcookie.com.
7. Risk of Loss
All items purchased from Pacific Cookie Company, Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
8. Product Descriptions
Pacific Cookie Company, Inc. and its affiliates attempt to be as accurate as possible. However, Pacific Cookie Company, Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Pacific Cookie Company, Inc. itself is not as described, your sole remedy is to return it in unused condition.
9. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY PACIFIC COOKIE COMPANY, INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS. PACIFIC COOKIE COMPANY, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PACIFIC COOKIE COMPANY, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PACIFIC COOKIE COMPANY, INC. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM PACIFIC COOKIE COMPANY, INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PACIFIC COOKIE COMPANY, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
10. Disputes
Any dispute relating in any way to your visit to pacificcookie.com or to products you purchase through pacificcookie.com shall be submitted to confidential arbitration in California, except that, to the extent you have in any manner violated or threatened to violate Pacific Cookie Company, Inc. Intellectual property rights Pacific Cookie Company, Inc may seek injunctive or other appropriate relief in any state or federal court in the state of California and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
11. Site Policies, Modification, and Severability
Please review our other policies posted on this site. These policies also govern your visit to pacificcookie.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Pacific Cookie Company possible and to enhance your overall shopping experience.

To contact us

We welcome your questions and comments about our privacy and other policies. Please contact us at office@pacificcookie.com, our toll free number is 1.800.969.9709 or write to Pacific Cookie Company at 303 Potrero St. Bldg 40 A/B, Santa Cruz, Ca 95060.