Pacific Cookie Company ships all cookie gift orders via Federal
Express because of its superior handling of perishable products. FedEx
delivers Monday through Friday, and on Saturday to some destinations
upon request. **Note: Saturday is a premium delivery day. If Saturday
delivery is not available in the area, the package will be delivered the
following Monday.
We do not ship to P.O. Boxes and APO addresses. We do not ship internationally. Shipping
to Alaska and Hawaii is only available through FedEx 2-day or FedEx
Overnight service. All possible delivery options to Alaska and Hawaii
may take one extra day.
FedEx Air Services and FedEx Ground business delivery does
not deliver on the following dates due to Holidays and Pacific Cookie
Company non-ship days:
1/1/2019 - New Year's Day
5/27/2019 - Memorial Day
7/4/2019 - Independence Day
9/2/2019 - Labor Day
11/28/2019 - Thanksgiving
12/25/2019 - Christmas
FedEx Ground Home Delivery (where available) does not deliver
on the following dates due to Holidays and Pacific Cookie Company
non-ship days:
1/1/2019 - New Year's Day
5/27/2019 - Memorial Day
7/4/2019 - Independence Day
9/2/2019 - Labor Day
11/28/2019 - Thanksgiving
12/25/2019 - Christmas
FedEx
will deliver the package to the delivery address without a signature
unless the driver determines that the location is not sufficiently
secure or can’t access entry into the building. If this happens, FedEx
will attempt to make a delivery up to three times. On the third attempt a
notice will be left for the recipient to pick up the package at the
FedEx depot. If delivery does not happen after these attempts are made,
the perishable package will be destroyed. If so instructed, Pacific
Cookie Company will re-send the package at the ordering customer’s
expense.
Yes, you can! We've added a user friendly Multiple Shipping function to our website that easily allows you to choose single or many items to send to different addresses. This can be
done quickly and easily if you sign up for an account on our website.
Your account will retain your billing information, allowing you to
benefit from a faster checkout. When you create an account you also can create an address book that allows you to save multiple addresses, which you can then select for the items you have chosen. You can do this with the My Account or
Sign In links at the top of the page.
Another option is to e-mail
us the information for your multiple address shipment, or to include
all information in an excel spreadsheet. The e-mail can be sent to office@pacificccookie.com. Please make sure your e-mail includes the following information. *This pertains to quantities of 25 and above.
Your name, billing address and daytime phone number
The names, addresses and phone numbers of the recipients
What item each person should receive (including box and ribbon colors, and cookie varieties)
The message you would like enclosed with each item
When the items should be shipped, and what shipping option method you would like to use
We
will contact you to confirm receipt and total of your e-mail order and
ask you to provide your credit card number, expiration date, and
security code at that time. If you have any questions, please call
1-800-969-9709 between 8 am and 4 pm Pacific Standard time, Monday
through Friday.
To make sure your gift arrives on time we may find it necessary to substitute an item of equal or greater value.
At Pacific Cookie Company we guarantee your complete satisfaction on every order. Because Pacific Cookie Company does not add
preservatives to their fresh baked cookies, they are best consumed
within a few days of delivery or frozen to enjoy at a later date. If
for any reason you are dissatisfied, please e-mail us at office@pacificccookie.com, or call us at 800-969-9709.
Include your order number, name, phone number, and a description of the
problem. Someone from our Customer Service department will contact you
within one business day. We may replace the product, or in some cases
process a refund or credit. Because cookies are perishable, we ask that
you do not return the original product to us, instead please enjoy.
If you have placed your order by 7:00 a.m. Pacific Standard Time on a business day it will ship the same business day unless you have requested delivery on or by a specific date. In that case it will be shipped accordingly.
Business days are Monday through Friday, not including Holidays and Pacific Cookie Company non-ship days.