Shipping Policy

We do not ship to P.O. Boxes and APO addresses. We do not ship internationally. Shipping to Alaska and Hawaii is only available through FedEx 2-day or FedEx Overnight service. All possible delivery options to Alaska and Hawaii may take one extra day.

FedEx Air Services and FedEx Ground business delivery does not deliver on the following dates due to Holidays and Pacific Cookie Company non-ship days:

1/1/2019 - New Year's Day
5/27/2019 - Memorial Day
7/4/2019 - Independence Day
9/2/2019 - Labor Day
11/28/2019 - Thanksgiving
12/24/2019 - Christmas Eve
12/25/2019 - Christmas 
12/26/2019
12/27/2018

FedEx Ground Home Delivery (where available) does not deliver on the following dates due to Holidays and Pacific Cookie Company non-ship days:

1/1/2019 - New Year's Day
5/27/2019 - Memorial Day
7/4/2019 - Independence Day
9/2/2019 - Labor Day
11/28/2019 - Thanksgiving
12/25/2019 - Christmas

FedEx will deliver the package to the delivery address without a signature unless the driver determines that the location is not sufficiently secure or can’t access entry into the building. If this happens, FedEx will attempt to make a delivery up to three times. On the third attempt a notice will be left for the recipient to pick up the package at the FedEx depot. If delivery does not happen after these attempts are made, the perishable package will be destroyed. If so instructed, Pacific Cookie Company will re-send the package at the ordering customer’s expense.

Can I ship to Multiple addresses?
Yes, you can! We've added a user friendly Multiple Shipping function to our website that easily allows you to choose single or many items to send to different addresses.  This can be done quickly and easily if you sign up for an account on our website.  Your account will retain your billing information, allowing you to benefit from a faster checkout.  When you create an account you also can create an address book that allows you to save multiple addresses, which you can then select for the items you have chosen. You can do this with the My Account or Sign In links at the top of the page.

Another option is to e-mail us the information for your multiple address shipment, or to include all information in an excel spreadsheet.  The e-mail can be sent to office@pacificccookie.com.  Please make sure your e-mail includes the following information. *This pertains to quantities of 25 and above.

Your name, billing address and daytime phone number
The names, addresses and phone numbers of the recipients
What item each person should receive (including box and ribbon colors, and cookie varieties)
The message you would like enclosed with each item
When the items should be shipped, and what shipping option method you would like to use
 
We will contact you to confirm receipt and total of your e-mail order and ask you to provide your credit card number, expiration date, and security code at that time.  If you have any questions, please call 1-800-969-9709 between 8 am and 4 pm Pacific Standard time, Monday through Friday.

Substitution Policy
To make sure your gift arrives on time we may find it necessary to substitute an item of equal or greater value.

Our Guarantee
At Pacific Cookie Company we guarantee your complete satisfaction on every order. Because Pacific Cookie Company does not add preservatives to their fresh baked cookies, they are best consumed within a few days of delivery or frozen to enjoy at a later date.  If for any reason you are dissatisfied, please e-mail us at office@pacificccookie.com, or call us at 800-969-9709. Include your order number, name, phone number, and a description of the problem. Someone from our Customer Service department will contact you within one business day. We may replace the product, or in some cases process a refund or credit. Because cookies are perishable, we ask that you do not return the original product to us, instead please enjoy.

If you have placed your order by 7:00 a.m. Pacific Standard Time on a business day it will ship the same business day unless you have requested delivery on or by a specific date. In that case it will be shipped accordingly.